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It’s no brainer that every successful business is based on good client communication. Communication is an integral part of every project development and should, therefore, be maintained and nurtured along the way. Due to a heavy workload, we face on an everyday basis, we usually tend to forget how important it is to constantly communicate and build an open and healthy working atmosphere where everybody will be encouraged to provide and receive regular feedback. Although maintaining communication with your client may seem easy and straightforward, there are still some obstacles you need to learn to handle to take your client communication to a whole new level.
Here are a few easy tips how to leverage collaboration with your client and turn it into a long-term one.
Allow your client to freely access your network
Clients don’t like being kept in the dark about anything especially things related to project development. Practice open and honest communication by allowing your client to become an integral part of your project. Let him get a clear insight into what you are working on by involving him in the project from the very start. A fast pace of modern technology has given us the ability to increase our productivity and efficiency by using multiple user-friendly tools.
If you want to keep your clients regularly updated, consider investing in one of the easy-to-use project management tools such as a Basecamp alternative. Not only will you give them a clear overview of all the steps of your project development but they will also be able to give feedback and invoice in a matter of seconds. Being able to see how much effort you are investing into the project they will add even more value to your work and show eagerness to continue collaboration on future projects.
Practice video conferencing
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Although chat tools and emailing are the most common means of communication in today’s modern digital world, it’s sometimes difficult to share some thought, ideas and views on the certain subject by texting a message. Luckily, there are hundreds and super-cool video conferencing tools on the market that will allow your team to exchange their ideas, brainstorm and collaborate without much hassle.
According to Mark Roberts, CMO at ShoreTel, video conferencing is a powerful business tool because of it’ effective and inexpensive. Video conferencing is of particular benefit to remote teams because the physical distance prevents them to meet face-to-face and discuss important issues on daily basis. Video conferencing bridges all the gaps between clients and your team. It’s the ultimate tool that will help your team interact with a breeze.
There’s no doubt that client collaboration can be a bumpy road. If you want to overcome obstacles along the way, you need to find the right technique or even strategy. Instead of just focusing your efforts on fixing potential problems with your clients, be proactive and recognize those problems before they damage the entire digital project management. If you see an opportunity to help your client advance in their career share it with them. Also, when meeting your client, don’t just go through agendas and discuss some burning issues.
Show your client that you are professional in your field by offering him an insider’s tips and tricks how to handle a certain situation and how to leverage the entire business productivity. Remember that they want your knowledge and constructive advice. After all, if you show your client that you are ready to contribute to not only your collaboration but your client’s success as well, your client will appreciate it and show a willingness to continue the collaboration in future.
Set rules and boundaries
While working with some clients is easy and straightforward, there are clients who demand much more of your attention. Before initiating any kind of collaboration it’s very important to set rules and clear boundaries which your client shouldn’t break under any circumstance. Bullet-proof yourself against conflicts that may arise as a result of poor client communication. Present yourself in the best possible light and show your client that you are an expert.
For example, if your keep receiving frequent early morning or late night calls when your working time is over, explain to your client that such things are unacceptable and that everyone should respect each other’s time. This will make you look more professional and competent which can only have a positive effect on your client communication.